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Exchange, Returns, and Refunds Policy
We want you to be satisfied with your experience and should you change your mind, we will provide a refund as long as products are returned within 14 days of purchase. products must be returned in a new, unused/unworn/unwashed condition, and still have the original swing tags and packaging attached and are accompanied by the associated order number.
Please choose carefully as we don’t exchange or accept returns on sale and discounted items.
If an item is damaged or faulty, please notify us within 14 days by email. Upon receipt of the faulty product, will undertake an evaluation in conjunction with the manufacturer and if the item is deemed to be faulty, we will replace or refund
We strive to ensure you are satisfied. We want you to love what you've ordered. If something isn't right, please email us with an order number within 14 days to receive a Return Authorisation Number (Customers will be responsible for the shipping and handling charge both ways). Returns without a valid authorisation number will not be accepted. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include a self-addressed pre-paid parcel or additional charges will apply.
RETURN BY MAIL
You can return full price goods due to a change of mind or incorrect size to our store within 14 days of purchase.
Please email us with your order number to receive a Return Authorisation Number (Customers will be responsible for shipping and handling charge). Returns without a valid authorisation number will not be accepted. Please enclose your receipt, return authorisation number and merchandise and within 14 days of purchase mail to:
Kids of Eltham
Shop 15/16 Eltham Mall
Eltham. Vic. 3095