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RETURNS AND REFUND POLICY
Australian consumer law states that consumer guarantees apply to all products we sell. Many of our products have additional manufacturer warranties which are also relevant and applicable but will never affect your rights adversely under Australian consumer law.
If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 14 days of purchase for replacement or refund of the purchase price (excluding delivery charges). Risk of loss or damage to the goods will not be assumed by us until the item has been received at our warehouse.
Please contact our Customer Service Team, during business hours (AEST), on (03) 9521 8388 or on firstname.lastname@example.org before returning any goods.
RETURN AUTHORISATION NUMBERS
An official Roger Armstrong Return Authorisation (RA) number is required for all returns, replacement products and refunds. Where a member of our Customer Service team has provisionally determined that a product is defective or a return is warranted, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Roger Armstrong within 14 calendar days of the RA being issued. All Products must be suitably packed in the original, unmarked packaging including all accessories that were originally shipped with the Product. Any missing items will affect the refund amount.
Roger Armstrong reserves the right to charge additional postage and handling charges for product exchanges that are not the result of product defect or our cause.
No refunds or exchanges will be offered for products that have be worn or washed.
No refunds or exchanges will be offered on products or any garments where the packaging has been damaged.
Refunds will only be offered via the original payment method, including credit cards and specifically the original card.
Any information we collect in relation to you is kept strictly secure. We do not pass on, sell or swap any of your personal details with any person or company. We use this information to identify your orders and to personalise your shopping experience with us.
During the order process, Roger Armstrong collects the following information:
contact information including email address
demographic information such as postcode,
other information relevant to customer orders/offer
We require this information to understand your needs and provide you with a better service.
Please note, we will record your email address if you send us an email. We reserve the right to include your email address as part of our email communications to which you can unsubscribe if you choose.
Cookies sent to your computer last only while you are browsing our website. We do not store any cookies on your computer. Cookies allow us to provide you with a more personalised shopping experience and provide you with a better website by displaying products that you have shown interest in on our product pages.
You can choose to accept or decline cookies by modifying your browser settings.
When you place an order, you agree that we may store, process and use data collected from your orders for the purposes of processing and delivering your Order.
You may obtain a copy of the data held by us concerning you by submitting a request in writing. We reserve the right to charge an administration fee for processing such a request. If you have any concerns or any data held by us concerning you is incorrect, we will correct it upon receiving your written request. Please contact us accordingly and please refer to our Privacy Statement.
We are committed to ensuring that your information is secure. To help prevent unauthorised access to any data, we have put in place suitable procedures to safeguard your information.
When purchasing from Roger Armstrong, your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.
SHIPPING & DELIVERY POLICY
Roger Armstrong uses Australia Post and other Independent carriers to deliver products Australia wide. Bulky goods such as furniture, strollers and other bigger items will be quoted a delivery charge at time of order and a staff member will contact you to discuss the additional charges.
Orders are dispatched within 5 business days. Shipping times are estimated at between 4-7 business days depending on your location within Australia.
All transactions are processed in Australian Dollars (AUD).
Please contact our Customer Service Team, during business hours (AEST), on (03) 9521 8388 or on email@example.com with any queries.
Please note that Roger Armstrong is a registered trading name of Tibrock Pty Ltd ABN: 92775428105
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Roger Armstrong offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.