Product Features --
Brand new in box, ready to ship
Solid sturdy non-toxic and washable collide-proof plastic
Designed to introduce your child to using a potty for the first time
Can be used as both free-standing and fitting onto the toilet
Rear access bowl, making use and cleaning very easy
Can be fitted onto standard toilet with max 41cm tall
Maximum weight capacity 15kgs
Managed by Ricemill Multichannel Order & Warehouse Management Platform.
Grace Baby started in 2010, located in Castle Hill, NSW and we distribute Australia wide. Grace Baby continues to deliver a high standard of customer service, as well as a broad range of products. We believe in committing to our customers on a personal level, and we try our best to meet each and every person’s needs. Our staff are focused on customer service being the number one priority, making sure that your orders are handled efficiently, and to meet your satisfaction without any hassles.
We use Australia Post eParcel to post most of our products with tracking information. Your delivery address must be located within Australia. Unfortunately we do not post items outside of Australia. We can deliver your items to your home, work addresses, PO Boxes as well as to rural & regional areas.
Your item will be delivered during normal business hours weekdays only and signature is required as proof of delivery. If no one is attended at the address, parcel will be left at the nearest postal outlet for collection.
Please allow up to 1-2 working days for dispatch from the time your payment has been verified. In most cases it is much quicker. Actual transit times range from 1-10 working days depending on your delivery address.
Buyers will be charged a re-delivery fee for items that are undelivered and returned to the seller as a result of incorrect delivery details or unsuccessful delivery. This fee will be the full cost of original freight.
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Grace Baby offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.