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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We deliver using TOLL Couriers and Australia Post, depending on your postcode. Once your orders are despatched, we will email you with a tracking number.

Deliver times are dependent on your postcode but should take no longer than 2 weeks to regional areas, and within this time to metro area’s. These are guidelines and estimates only.

All orders are delivered during office hours and some require a signature upon receipt.
Please provide us with your phone number on your order so we can contact you if needed.

Customer Service Policy

Heavenlee Swim is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Returns and refunds are accepted on products within 14 days of receipt. Shipping charges are non-refundable.

We can exchange items for another size, providing availability of the size you require and the item has the same value.

Please make sure your swimwear is tried on over your underwear. In the interest of hygiene, we may refuse returns or exchanges when it’s obvious that this hasn’t been done.

We do not accept refunds or exchanges if the swimsuit has been fully worn or the “Care Instructions” provided with your garment has not been adhered to.

We understand purchasing on-line can be difficult with sizing, please contact us if you wish to discuss the best size for your child or you don’t understand our sizing guide.

Please use a traceable service to the below address.

HeavenLee Creations
ATT: Lee-Anne Stillitano
24 Woodroffe Place
Alexander Heights WA 6064

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .