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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

PLEASE NOTE ADDITIONAL SHIPPING FEE FOR BIG & BULKY ITEMS - YOU WILL BE CONTACTED ONCE YOUR ORDER IS PLACED IF THERE ARE EXTRA DELIVERY COSTS TO YOUR LOCATION.

Talo Interiors would like your online shopping experience to be enjoyable, so our ordering methods & shipping policies have been designed to get your order to you both quickly and efficiently.

Pre-orders

A pre-order is an order placed for an item which is not yet in stock. At Talo, we offer pre-orders on items that are hard to get and sell out quickly. This guarantees you immediate despatch when the product arrives in stock. If your order consists of a pre-order item, the entire order will be processed and despatched once the pre-order item has arrived in stock.

Shipping within Australia

 and New Zealand

Orders will be dispatched within 2 days of placement
A flat rate of $8.00 is charged on all small items*
A flat rate of $12.50 is charged on all large items*
A flat rate of $25.00 is charged on all extra large items*
Orders over $250 are shipped free of charge
In most cases orders will be received within 3-5 business days of shipping. Bulky items or deliveries to remote locations may take longer.
If you need an item quickly, please contact us via the contact form as Express Post Delivery can be arranged for an additional fee
*Small, large & Extra large items are determined by weight and size and are at the discretion of Talo Interiors.

Customer Service Policy

Talo Interiors is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products, Talo Interiors offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .