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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Australia Wide: Your order is shipped FREE of charge if the value is greater than $150. Otherwise, the cost is a flat rate of $7.95.

Domestic: Parcels will be sent using Australia Post e-parcel service with signature on delivery. Same shipping rates apply.

International: Flat rate of $35 for international delivery. There may be additional charges depending on the size and weight of your order, we will advise you if additional charges apply. Please note: Bulky items, boxed items and orders over 3kg cannot be shipped internationally.

Customer Service Policy

Please review the following basic terms that govern your use of and purchase of products from our website. Note that your use of our site constitutes your agreement to follow and be bound by these terms.

TRANSACTION CURRENCY & PRICING
All transactions are processed in Australian Dollars (AUD) and include GST (Goods and services tax).

PAYMENT METHODS
We accept PayPal, Visa, Mastercard, Afterpay, Direct Debit and Layby.

SHIPPING & DELIVERY
Shop for Tots delivers products to most destinations. Shipping rates, methods and timelines are outlined on our Shipping page.

CUSTOMER SERVICE
Shop for Tots is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We endeavour to post your order within 48 hours, in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item or a full refund.

Exchange, Returns, and Refunds Policy

We offer a full refund or exchange on non-sale items if returned within 14 days of purchase. If you would like to exchange your purchase, just let us know what you're returning and what you'd like in exchange and we'll send your new item straight away at the current shipping rate of $7.95. Goods must be in mint condition, with no signs of use. Allow 2-4 business days for refunds/exchanges to be actioned. Please send us an email to: maria@shopfortots.com.au

If your special package arrives and your goods are damaged or faulty, just contact us at maria@shopfortots.com.au within 14 days of purchase to organise a replacement, quick smart! The only exception to this is for international customers, we will pay for the shipping of the new item, but you will need to pay to get it back to us.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .