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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Kids of Eltham is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

RETURNS
We want you to be satisfied with your experience and should you change your mind, we will provide a refund as long as products are returned within 14 days of purchase. products must be returned in a new, unused/unworn/unwashed condition, and still have the original swing tags and packaging attached and are accompanied by the associated order number.
If an item is damaged or faulty, please notify us within 14 days by email. Upon receipt of the faulty product, we will undertake an evaluation in conjunction with the manufacturer and if the item is deemed to be faulty, we will replace or refund

EXCHANGES
We strive to ensure you are satisfied. We want you to love what you've ordered. If something isn't right, please email us with an order number within 14 days to receive a Return Authorisation Number (Customers will be responsible for the shipping and handling charge both ways). Returns without a valid authorisation number will not be accepted. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include a self-addressed pre-paid parcel or additional charges will apply.

RETURN BY MAIL

Kids of Eltham
Shop 15/16 Eltham Mall
Arthur St
Eltham. Vic. 3095

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .